Privacy Policy of Perceptron Software Labs Ltd

At Perceptron Software Labs Pvt. Ltd. (PSL), we value your privacy and are committed to safeguarding the personal and business information entrusted to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our platforms, products, and services — including our IoT solutions, digital transformation tools, analytics platforms, enterprise software, and web/mobile applications (collectively referred to as the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We may collect and process the following types of information:

a. Device & Sensor Data

  • GPS coordinates, telemetry data, time stamps, and movement logs.

  • Unique device identifiers (e.g., IMEI, MAC address), sensor readings.

b. User & Account Information

  • Name, email address, company/organization name, designation, contact details.

  • Usernames, preferences, account activity.

c. Technical Information

  • IP address, browser type, operating system, referral source.

  • Access logs, device type, system diagnostics, error reports.

d. Service Usage & Transactional Data

  • Subscription details, billing data, feature usage metrics.

  • Workflow logs and interaction histories.

e. Integrated Third-Party Data

  • Data from connected ERP, logistics systems, or analytics platforms that you authorize.


2. How We Use Your Information

We use your information to:

  • Deliver and maintain our Services.

  • Provide real-time tracking, workflow automation, and system alerts.

  • Improve service quality through analytics and feedback.

  • Respond to technical support requests.

  • Ensure security and fraud prevention.

  • Meet legal and regulatory obligations.

  • Conduct research and development for product enhancements.


3. Information Sharing

We may share your data with:

  • Authorized vendors (e.g., cloud providers, analytics tools).

  • Business partners (e.g., logistics integrators or SAP partners) when relevant to your services.

  • Regulatory or legal bodies, where legally mandated.

  • Internal subsidiaries or affiliates, under strict confidentiality agreements.

  • Third parties, only with your explicit consent.


4. Data Retention

We retain personal data as long as necessary to fulfill our services and comply with legal obligations. Anonymized telemetry data may be stored indefinitely for research and analytics purposes.


5. Data Security

We implement industry-standard security measures to protect your data:

  • Data encryption (in transit and at rest).

  • Role-based access control and authentication.

  • Regular penetration tests and vulnerability assessments.


6. International Data Transfers

Where data is processed or stored outside of India or the EEA, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.


7. Rights of EEA/UK Users

If you’re located in the European Economic Area (EEA) or the UK, you have the right to:

  • Access, update, or delete your personal data.

  • Restrict or object to certain processing activities.

  • Request data portability.

You can exercise these rights by contacting us at: [Insert Privacy Contact Email]


8. Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to:

  • Enable secure access and authentication.

  • Understand how users interact with our platform.

  • Improve performance and customization.

You can manage cookie preferences in your browser settings.


9. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from minors.


10. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be reflected on our website with a new effective date. Continued use of our Services constitutes acceptance of the revised policy.


11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Perceptron Software Labs Pvt. Ltd.
213, Gera Imperium Green,
Nevgi Nagar, Mala, Panaji, Goa – 403001, India
Email: info@psl.co.in
Website: www.psl.co.in

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Gera Imperium Green, #213, 2nd Floor, Nevgi Nagar, Mala, Panjim, Goa– 403 001

102, Paritosh, 2nd Main,2nd Cross, Sanjaynagar, Bangalore, Karnataka– 560 094

info@psl.co.in

(+91) 9623524916

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